faq

Frequently asked questions

Where are you located?


Arete Food Trailers LLC is located in Ontario, California Some of our sales team is located remotely throughout California. Our showroom address is by appointment only at 1001 Doubleday Ave. Ontario, CA 91761 We are an American dealer/distributor & every team member you speak with is proudly based in the United States. In order to maintain our value pricing we get our custom food truck chassis and body from our factories overseas, made specifically for American standards like DOT, EPA, FDA, etc. Our appliances are sourced from a commcercial appliance manufacturer in China.




Will your food trailers meet our county health code?


We ship & serve nationwide, each county's health code is unique and can vary based on the type of operation. If you present us with your specific requirements, we will quote you on cost & timeline to make to meet the codes involving sinks, water tanks, serving windows, and interior dimensions as we understand them. We Cannot install your Ansil fire suppression system or propane lines, and most customers hire a licensed professionals in their local to install these. Most of our experience is installing custom size sinks, water tanks, and commercial grade appliances, although some codes we may not understand or be able to easily meet with things related to plumbing, gas, or HCD(For CA), for this reason we can build as closely to your personal guidance as needed and you may have to invest in additional services in your local. We CANNOT provice any 3D or video renderings, but can help you hire out a graphic designer if this is needed. We can provide most basic vending cart requirements with things like the trailer itself with serving window any size, hitch & wheels DOT regulated, 3 ware sinks 1 wash sink, 201 stainless steel interior, Aluminum non-slip flooring, 201 stainless steel sinks, potable water tanks, water pump & tap water heater, etc. We have built many food carts that have passed health code with no additional expense, but also some customers have had to hire out companies in their local to help meet specific health codes. The most common requirements you will need us to meet specific to your county are 1. Size of sinks 2. The size of water tanks(Fresh & Waste) 3. The setup of fresh & waste water tanks 4. Serving window 5. Appliance certifications Because of our large volume of orders of food trailers & concession carts across the entire US, we DO NOT specialize in reading the guidelines of each county health code for various operations. PLEASE DO NOT send us a booklet of your entire guidelines. It is YOUR responsibility to read & understand your health codes & have the trailer custom built for your operation. *We cannot guarentee that our trailers will pass your county or state health codes or regulations, this is not our responsibility to know or build up to them when shipping out. We are a dealer in the USA for these style of vending concession trailers, but do not specialize in bringing trailers up to code.




What is the Week by Week process?


Our process for building your custom food trailer & vending carts are outlined below week by week. Week 1 - Getting the food trailer Order Ready with Floorplan, Supplies, Raw Materials, & Appliances. Week 2 - Assembly of the concession Cart Chassis. Applying non-rust coating to all frame materials. Start electrical wiring. Week 3 - Finish of entire vending trailer frame, begin cart steel lining & insulation material. Week 4 -Finish up interior base, install non-slip floor, stainless steel interior & make cuts for appliances. Week 5 -Finish the exterior & Interior with Fiberglass shelling & base coat paint. Week 6 - Finish up exterior paint, drop in sinks & appliances. Final electrical wiring. Week 7 - Final 9 point inspection for food trailer (Electrical outlets, connector tail lights, sinks, tires, chassis, hitch, sealed surfaces, appliance specs, breaker box) Begin shipping out. Week 8-9 - Shipping your custom made vending trailer. *In case of simple carts 1-2 weeks can be cut down.




What is the timeframe of making a custom trailer?


For most of our food trailers for sale allows for your custom concession cart to arrive at your locale in 9-12 weeks upon start of production. This time can change depending on complexity of build, # of appliances, and your location. For our smaller food carts 7-10 ft, timeline is more around the 7 week production, 2-3 weeks shipping & inspection. Our larger model concession trailers for sale will have a timeline more around 9-11 weeks total. Our very large vending trailers for sale over 13 feet will have a timeline around 10-12 weeks.




Do you offer warranty?


We offer a 1 year Manufacturers Limited Warranty on your custom made trailer & appliances. This is non-accidental & non-use warranty, so if anything is faulty out the box, we will ship out new appliances or compensate to cover the expense of repairs in your local.




Where do you ship to & what are the costs?


We can ship just about anywhere in the the world. The closer to Los Angeles, CA the quicker & cheaper your shipping will be. Our base shipping is included in the initial costs shown so you do not have to expect a rediculous shipping fee in the thousands, more like $400-500. Shipping to cities more inland like Las Vegas, Dallas, Tulas, Charlotte, etc are a little more pricey & should expect additional minor fright charges depending on the weight/size of your food trailer.




What size ball & trailer light connection is used on your trailers?


A standard 2" ball mount is used & either a 4 flat pin or 6-7 round connector is used at your preference to connect your custom vending trailer.




What size trailer or concession cart will I need?


This question depends on a few factors; 1. The potential size of your operation (Some trailers fit 1-2 people, other can fit a whole crew) 2. Your budget (Depending if you have one or not, or are expecting to get financing for your concession trailer) 3. Your food serving location (If you plan on vending in a mall or some street vending operations sometimes have sizing contraints.)




How can I get a custom Quote for one of your models?


We pride ourselves in the easiest quote process available, no strings attached all prices include fees, appliance installations, & base shipping. Please visit this link for a custom quote form submitted directly to our sales team in California.




What do your food trailers come stock with?


Our concession trailers & vending carts come stock with1-4 304 stainless steel sinks, all plumbing, 5 & 7.5 gallon potable water tanks, diamond non-slip flooring, 304 stainless steel counters, stainless steel shelving, smooth white "easy to clean" wall panels, tow hitch with chains, tail lights with turn signals & brake lights, wheels & tires, DOT regulated license plate holder, LED light inside, American 110v Electrical outlets inside & outside, upon delivery we send you the bill of sale, vin #, and the Electronic Certificate of origin needed to register with DMV. Our stock trailers are made ready to run.




How are your food trailers powered?


Our concession carts for sale are powered by either a generator or an approved power source. If you are operating at an event, they may be able to provide you power included in the fees you pay.




Can I provide my own trailer or appliances to be worked on?


No, unfortunately we do not have a permit or can risk the liability of working on your own trailer you bring in or appliances that you bring in. But if you tell us the dimensions of your exact appliances you need installed, we will make room & power outlets or gas lines for you to install your own.




Do you provide financing for your custom food trailers?


We can recommend financing institutions that we have know customers to use in the past for their custom food trailers. Please check this link to see potential financing options.




How much money is required to pay upfront for a custom food trailer?


We do payment in 2-3 deposits 33-66% each. 1st deposit 33% is to be placed on waitlist. 2nd deposit 33% is once we start production. 3rd deposit 33% is paid after we have confirmed pictures, videos of your custom trailer and we provide shipping & pickup information. We typically begin production 4-5 days on the waitlist, so the 1st & 2nd deposit can be combined to avoid extra fees from your preferred payment method.




What payment methods do you accept?


We accept bank transfers (Bank fees), escrow.com ($166 fee), Credit Card (3% fee). All of our trasactions have a legal contract drafted up before putting the first down payment, and we are verified merchant of Credit Card processing with Authorize.net




Do you have a showroom to come see your various Food trailer models?


Yes, by appointment only - 1001 doubleday ave. Ontario CA 91761 Please book ahead M-F 10am-5pm Sat-Sun 11am-3pm




What certifications do you have?


We are a licensed distributor of food vending trailers in the U.S. Our company has LLC status The trailers themselves pass EPA & FDA standards, along with meeting DOT standards in the U.S. For deposits, we are a Verified Merchant with Authorize.net




Why shouldn't I order the same style food trailer from an overseas manufacturer?


We are a licensed distributor of these popular model of food trailers, the award winning designs have been replicated by manufacturers around the world, but none have the original patent, & none make the builds or provide exceptional US based experience & expertise like Arete. When sourcing an overseas builder, you must be aware of a few major keys; 1. Overseas builders may not know or care about meeting your county health codes or DOT regulations. 2. They may not give you the entire cost of fees, tarrifs, shipping, or warehousing up-front. 3. You must also be aware of charges & the process of clearing customs. 4. Also beware of no warranty for a build that may be 2nd class. There are many Cheap food trailers for sale from othe manufacturers, but the factors above are what put Arete above the rest.




What do your concession trailers weigh?


Weight ranges between each model & are outlined on each vending trailer page, most are under 3000 lb & do not require brakes unless the trailer is more than 40% of your towing vehicle weight. Some stock weights listed below: 7x5 ft Rounder is 992 lb 9x6ft Rounder is 1653 lb 13x6ft Rounder is 2292 lb 9x6ft Boxer is 2094 lb 13x6ft Boxer A2 is 2711 lb 16 & 18 ft Boxers are 3747 lb 9.8ft Streamliner 2755 lb 12.4ft Streamliner 3747 lb 16.4ft Streamliner 4960 lb 18.7ft Streamliner 5732 lb




Do I register the Trailer with DMV?


Yes, each custom vending trailer for sale comes equiped with a Vin #, Bill of Sale, and Certificate of Origin so you can take the food trailer to register under your name at DMV and use the license plate holder on the vending cart





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CONTACT

info@aretefoodtrailers.com

Sales Dept:  (909) 717 7886

Hours of Operation:  Mon-Sat  10am-5pm PST

Showroom Address *BY APPOINTMENT ONLY

1001 Doubleday Ave.  Ontario, CA USA 91761

 *BY APPOINTMENT ONLY

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