Shipping, Pickup, & Registration information
SHIPPING
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Having a custom built trailer takes time & careful attention. Our custom food trucks take 12-15 weeks(*Currently extended to 5-6 months due to issues at the ports) to arrive upon production. Time to build your custom concession cart depends on several factors; Our Waitlist, Shipping Location, Complexity of build, & Freight Logistics.
We ship our vending carts to anywhere in the world; Major cities will be lower cost shipping than smaller cities, we will quote you for both when you submit a quote on our form seen at this link.
We ship your custom food vending trailer via freight liner all major cities, loading them into a large 40 ft HQ container and every food trailer we ship is fully secured and shipped insured, so any damages that may occur are fully covered to be repaired in the very rare case there is any aesthetic damage.
Once your custom food trailer is around 1 week away, we will provide a more accurate pick up date for you to arrange pick up at your local warehouse or delivered directly to you.
Arete has partnered up with a global logistics network and their many warehouses across the world to allow the most professional shipping, unloading, and assembly of our trailers.
Everything we ship is fully insured, so if there are any rare accidents on the road, you have complete coverage to repair, or in worst case scenario get fully refunded if the trailer is not fixable for some reason.
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Whether you decide to pickup your trailer at the nearest major city at our partner warehouse, or if we are shipping directly to you, your concession trailer will be fully assembled and ready to go. Minor assembly parts of the AC units and generator box may be required.
We provide the Bill of sale & Certificate of Origin for you to register your vending trailer with DMV, so transporting the trailer to DMV is allowed to register it.
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DMV registration
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For registration at DMV, we will provide you the bill of sale & the certificate of origin, both including the concession trailer's newly generated Vin #. Simply go to your local DMV & fill out a standard registration form. Go to DMV with your food trailer, bring bill of sale and certificate of origin, DMV will check out your vending trailer & will need to approve it DOT safe in order to give you your plates. Some DMV's depending on location may require customs documentation which we can also provide if needed.
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Return & Warranty Policy
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We have a 1 year manufacturers limited warranty on the food trailer build & appliances used in your concession cart. If anything is faulty with either your food trailer or your appliances in your vending cart, we will ship out additional items, pay for repairs, ship out a new appliance, or completely refund for the appliance. This warranty is limited to non-accidental and non-operational instances where the item ceases to work or malfunctions.
Since these are custom made vending trailers, we have a no refund policy on the trailer itself.